Terms & Conditions


All prices that appear on our website may have discounts. If you are a resident of the Canary Islands, Ceuta, Melilla or in another European Union country, you will be responsible for the costs and taxes of Customs pursuant to the Fiscal Policy of your country. There are additional discounts for the purchase of large quantities.


Since it is a website exclusively for our clients, our payment system or the orders you place shall be processed pursuant to the terms and conditions that appear on our data base. In the case of being a new client, the payment method shall be established by phone or email. We hope that your experience is as practical and secure as possible.


Online orders will be delivered within 7 days of placing them, provided that the circumstances of location, space and geography so allow. The client accepts not to claim any compensation in the event that these deadlines are not met by the company. The shipment of goods will be carriage paid with the following minimum order condition:

  • Shipments to Madrid and surroundings: €300
  • Shipments to other provinces of the Peninsula and Balearic Islands: €500
  • Shipments to the Canary Islands, Ceuta, Melilla and other countries will be mixed freight, paying the freight corresponding to the mutually agreed place and under the minimum order conditions stated above.


You should be informed that you have the right to cancel your online order via email (clientes@toinsa.com) or by telephone (+34918512448) within two days of placing it. Likewise, once you have received the order at your facilities and provided that the delivery note states “pending review”, you may proceed to claim parts or boxes in defective condition, which will be then collected and reimbursed in case they have been previously paid for.

The return term for defective merchandise is limited to 15 days from the reception of the order at your facilities.

If you wish to proceed with the return of our company’s products, you must previously notify us either by email or by telephone in order to send our carrier to pick up the items.


We make a great effort to show the colors and images of the products as accurately as possible. Unfortunately, despite our effort, there may be some variation in the colors or in the images presented in the catalogue. In this case, you will be fully entitled to return the item(s), which will be collected and refunded.


The Copyright and intellectual property of all the material on our website is property of TOINSA HIPER REGALOS, S.L. and is protected by the Spanish Law. We do not authorize the copy, duplication, download or alteration of the products.